All content on this website including photos are the property of Southern
Merchandising Group. Use of any of these items without written authorization will be penalized
to the full extent of the law.
Shipping:
All orders are shipped via UPS. *All US territories and states outside the 48 contingent states,
due to higher rates, please call for a shipping quote.
Sorry, NO INTERNATIONAL ORDERS, this includes all FPO and APO addresses.
Delivery Time:
At Southern Merchandising Group, we try very hard to ship all items out
immediately. However, due to high ordering volumes during the summer months and en route
shipping time to some states you should allow 1 to 2 weeks for delivery. All customers that
need their merchandise before 2 weeks should call to place their order at 1-800-797-2887. If
your order cannot be shipped via UPS Ground, there may be additional fees associated with
express shipping (i.e. Next Day Air, 2nd Day Air, 3-Day Select).
Domestic Shipping Chart:
Payment Terms:
We accept Visa, Mastercard, Discover and PayPal.
Sorry NO C.O.D. Orders.
Due to an increase in fraudulent money orders, we are no longer able to accept US or
International Money Orders.
Damaged or Missing Merchandise:
In the case of damaged merchandise please contact UPS immediately at
1-800-PICK-UPS. Please have available the UPS tracking number located on the UPS label
on the box. All goods must be returned to UPS in the original box with all of the original
packaging materials. Failure to do so may delay the shipment of replacement goods. All
claims must be made with UPS within 3 business days of delivery.
Southern Merchandising Group is not responsible for event dates. Please be aware of our
shipping time and allow yourself enough time in the event damage occurs during shipment. All
replacement merchandise will be shipped UPS Ground at no charge. However, customers
needing express shipment (i.e. Next Day Air, 2nd Day Air, 3-Day Select) of replacement items
will be responsible for the extra charges of that shipment.
Refunds:
15 Day Satisfaction Guarantee from time of delivery or your money back less
shipping. Contact our Customer Service at 1-800-797-2887 before returning
merchandise for any reason. All returned goods will be accessed a 15% restocking fee. Sorry,
no refunds on used goods or edible flowers.
Orders:
Phone orders accepted Monday thru Friday 9:00 A.M. to 5:00 P.M. CST. Internet
orders accepted 24 hours.
Customer Service: 1-800-797-2887
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